You can delete your Kitrus account at any time. This page explains how, what gets removed, and what to expect.
Export your data first (optional)
If you'd like a copy of your data before deleting, open the Kitrus app and tap Profile → Privacy & Data → Export my data. You'll receive a downloadable JSON file of your account data. You can also email hello@kitrus.ai if you need help.
Delete from inside the app (recommended)
The fastest way to delete your account is from the Kitrus iPhone app:
- Open the Kitrus app and sign in.
- Tap Profile in the bottom tab bar.
- Scroll to Privacy & Data.
- Tap Delete Account.
- Confirm by entering your account email.
- Tap Delete.
Deletion is permanent. Once your account is deleted, it cannot be restored. Your wellness profile, chat history, uploaded files, and logged data are gone — if you sign up again, you'll start over.
Your account is closed immediately, you are signed out, and Kitrus begins deleting your personal data. Most account data is removed immediately from active systems; backup removal may take up to 7 days.
Delete by email (if you can no longer sign in)
If you cannot access your account inside the app, email hello@kitrus.ai from the email address associated with your Kitrus account. Use the subject line "Delete my Kitrus account".
We verify the request by sending a confirmation message to that email. Once confirmed, your account is deleted within 7 days. We will email you when the deletion is complete.
If you used Apple's Hide My Email when signing up and are not sure which address is attached to Kitrus, include any email addresses you may have used and the approximate signup date. We may ask for additional verification before deleting the account.
Cancel your subscription first
Deleting your Kitrus account does not cancel, refund, or pause an active App Store subscription. Apple requires subscription cancellations to be made through your Apple Account.
To cancel before deleting:
- Open the Settings app on your iPhone.
- Tap your name at the top, then tap Subscriptions.
- Find Kitrus and tap Cancel Subscription.
You can also manage subscriptions at apps.apple.com/account/subscriptions.
What gets deleted
When you delete your Kitrus account, the following data is removed from our production systems — both the data you entered directly and the data synced from Apple Health after you gave permission:
- Account profile (email, name, date of birth if provided)
- Lab results, lab images, and uploaded documents
- Medications, supplements, and dosage history
- Symptoms, notes, and journal entries
- Cycle and fertility logs (if you used cycle tracking)
- Wearable data synced from Apple Health
- Chat history with Kitrus's AI assistant
- Kitrus account links to your subscription status
Your data is also removed from operational backups within 7 days.
What may be retained
A limited amount of information may be retained where required by law or for legitimate operational reasons, only as long as needed:
- Billing and tax records: limited transaction records, such as receipts,
invoices, subscription status, and the transaction identifiers required to support refunds and chargebacks. Retained only as long as needed where required or permitted for tax, accounting, refund, chargeback, or legal obligations. These records do not include your labs, symptoms, notes, chat history, or Apple Health data.
- Security and abuse-prevention logs: limited technical records — such as
timestamps, device or session identifiers, limited IP-address information, and system audit records — retained for fraud prevention, platform security, and legal defense. We minimize these records and do not keep health content in them.
- Aggregated analytics: summary metrics that cannot be linked back to
you.
After 30 days, Kitrus retains no identifiable labs, medications, symptoms, notes, chat content, uploaded documents, Apple Health data, or wellness- profile content, except where law requires us to keep specific records.
Sign-in token revocation
Kitrus supports three sign-in paths: Sign in with Apple, Sign in with Google, and email/password.
If you signed up using Sign in with Apple, deleting your Kitrus account revokes Kitrus's Sign in with Apple token with Apple, so it can no longer be used to sign you back into Kitrus. You can also review or stop using Kitrus with Sign in with Apple in Settings → your name → Sign in with Apple on your iPhone.
If you signed up using Sign in with Google, deleting your Kitrus account revokes Kitrus's Google OAuth token, so it can no longer be used to sign you back into Kitrus. You can also review or remove Kitrus's access in your Google Account at myaccount.google.com/permissions.
If you signed up with email/password, deletion removes your credentials and account record from Kitrus; no third-party token revocation applies.
Questions
For questions about account deletion or to verify a deletion request, contact hello@kitrus.ai.
See also: Privacy Policy · Terms of Use.
Last updated: 2026-05-25
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